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Interaction SIP SoftPhone License

  • 1.  Interaction SIP SoftPhone License

    Posted 02-12-2019 12:45
    If I have a customer that has the Desk Client installed and they have USB Headsets - is it a requirement to have "Interaction SIP SoftPhone License" ??
    Explain?
    Then where would you NOT need this license?
    And when would you need this license?
    #ArchitectureandDesign
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #SIP/VolP
    #SystemAdministration
    #Telephony
    #Unsure/Other

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    Karl Reed
    Elingo (Pty) Ltd
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  • 2.  RE: Interaction SIP SoftPhone License

    Posted 05-20-2019 08:54
    Edited by Utku Deriner 05-20-2019 08:54
    Hi Karl,

    You would need this license if you use USB headsets with SIP Softphones. If you use hard IP phones, then you don't need this license.

    Regards,

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    Utku Deriner
    CCR
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  • 3.  RE: Interaction SIP SoftPhone License

    Posted 23 days ago
    Hi Utku,

    I was searching for the same question, thank you for clearfiying.
    another question, where I can see how many SIP Softphones license I currently have ?

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    Ibrahim Alhadi
    Ghassan Alsulaiman Furniture Co. (IKEA Saudi Arabia)
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  • 4.  RE: Interaction SIP SoftPhone License

    Posted 23 days ago
    Hi Ibrahim,

    You can see it on the partner portal under activation file.

    Interaction SIP Soft phone is not available under licenses allocation in IA


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    Mohammed Bazzi
    Viacomms Telecom KSCC
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  • 5.  RE: Interaction SIP SoftPhone License

    Posted 22 days ago
    Hi Ibrahim,

    If you open your CurrentLicenseAdmin.i3lic license file in your I3\IC directory with a text editor, you would see the actual number of SIP Softphone license count. But there is no realtime view nor license assignment for this license.

    Regards,

    ------------------------------
    Utku Deriner
    CCR
    www.ccr.group
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  • 6.  RE: Interaction SIP SoftPhone License

    Posted 22 days ago
    Thanks Utku, I did as you suggested and yes I can see the number of license for it.
    appreaicated it.

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    Ibrahim Alhadi
    Ghassan Alsulaiman Furniture Co. (IKEA Saudi Arabia)
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  • 7.  RE: Interaction SIP SoftPhone License

    GCAP Member
    Posted 20 days ago
    Edited by Pete Schroeder 20 days ago
    Hi Utku,

    I am a little confused, I am not aware of any "ININ Softphone" specific licenses, When I configure softphones, the only license needed is "Basic Station"

    Would you mind explaining or posting a screen shot?

    And to confirm  you are not referring to Interaction SIP Station I or II

    Thanks

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    Pete Schroeder
    American Customer Care, Inc
    pschroeder@accare.com
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