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  • 1.  Interaction SIP SoftPhone License

    Posted 02-12-2019 12:45
    If I have a customer that has the Desk Client installed and they have USB Headsets - is it a requirement to have "Interaction SIP SoftPhone License" ??
    Explain?
    Then where would you NOT need this license?
    And when would you need this license?
    #ArchitectureandDesign
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #SIP/VolP
    #SystemAdministration
    #Telephony
    #Unsure/Other

    ------------------------------
    Karl Reed
    Elingo (Pty) Ltd
    ------------------------------


  • 2.  RE: Interaction SIP SoftPhone License

    Posted 05-20-2019 08:54
    Edited by Utku Deriner 05-20-2019 08:54
    Hi Karl,

    You would need this license if you use USB headsets with SIP Softphones. If you use hard IP phones, then you don't need this license.

    Regards,

    ------------------------------
    Utku Deriner
    CCR
    ------------------------------



  • 3.  RE: Interaction SIP SoftPhone License

    Posted 09-27-2020 03:46
    Hi Utku,

    I was searching for the same question, thank you for clearfiying. 
    another question, where I can see how many SIP Softphones license I currently have ?

    ------------------------------
    Ibrahim Alhadi
    Ghassan Alsulaiman Furniture Co. (IKEA Saudi Arabia)
    ------------------------------



  • 4.  RE: Interaction SIP SoftPhone License

    Posted 09-27-2020 04:19
    Hi Ibrahim,

    You can see it on the partner portal under activation file.

    Interaction SIP Soft phone is not available under licenses allocation in IA


    ------------------------------
    Mohammed Bazzi
    Viacomms Telecom KSCC
    ------------------------------



  • 5.  RE: Interaction SIP SoftPhone License

    Posted 09-28-2020 02:08
    Hi Ibrahim,

    If you open your CurrentLicenseAdmin.i3lic license file in your I3\IC directory with a text editor, you would see the actual number of SIP Softphone license count. But there is no realtime view nor license assignment for this license. 

    Regards,

    ------------------------------
    Utku Deriner
    CCR
    www.ccr.group
    ------------------------------



  • 6.  RE: Interaction SIP SoftPhone License

    Posted 09-28-2020 07:29
    Thanks Utku, I did as you suggested and yes I can see the number of license for it.
    appreaicated it.

    ------------------------------
    Ibrahim Alhadi
    Ghassan Alsulaiman Furniture Co. (IKEA Saudi Arabia)
    ------------------------------



  • 7.  RE: Interaction SIP SoftPhone License

    Posted 09-29-2020 09:22
    Edited by Peter Schroeder 09-29-2020 09:25
    Hi Utku,

    I am a little confused, I am not aware of any "ININ Softphone" specific licenses, When I configure softphones, the only license needed is "Basic Station"

    Would you mind explaining or posting a screen shot?

    And to confirm  you are not referring to Interaction SIP Station I or II

    Thanks

    ------------------------------
    Pete Schroeder
    American Customer Care, Inc
    pschroeder@accare.com
    ------------------------------



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