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Using Screen Analytics for Quality Questionnaires

  • 1.  Using Screen Analytics for Quality Questionnaires

    Posted 08-17-2020 11:46
    ​Hello,

    I am curious if anyone else uses screen analytics for Quality evaluations.  We presently attach a questionnaire to the audio recording, however the screen captures have different recording IDs and are not connected.  Looking for best practices so I can connect the recordings in all reports - ie/ what percentage of evaluated calls have screen recordings?
    #QualityManagement

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    Janet Hayward
    Workplace Safety & Insurance Board
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