PureConnect

 View Only

Discussion Thread View

  • 1.  IWT Chat - alerting customer to updated Chat window

    Posted 11-28-2019 21:12
    Hi All,

    Just wanted to confirm that in Interaction Web Tools implementation of the standard Web Chat HTML examples - that there isn't anything available to alert a customer that their chat session has new content?

    This being either playing a sound and/or changing the title of the relevant tab/window?

    Cheers,
    Jeff.
    #ArchitectureandDesign
    #DigitalChannels
    #Implementation
    #PlatformAdministration
    #SystemAdministration


  • 2.  RE: IWT Chat - alerting customer to updated Chat window

    Posted 11-29-2019 08:49
    ​Hello,

    You are right, you need to dev to have this feature. It's possible but it requires a recent version of the browser on the client site.

    ------------------------------
    lionel Florence
    HELPLINE
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources