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Whisper tones for all agents

  • 1.  Whisper tones for all agents

    Posted 08-13-2020 05:03
    HI team,

    In PureConnect (Version CIC 2018 R5 Patch 15):
    Can you set up whisper audio for all agents as opposed to agents only configured for auto-answer? 

    Whisper audio was configured using "Eic_CustomWhisperFile" attribute. Right now it is working only when auto-answer enabled. 

    Thanks
    #SystemAdministration

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    Zam
    Plantronics, Inc.
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