Hi
I noticed that for my Issue the CIC Server HTTPS certificate was not trusted properly , Hence I ensured its trusted and then the same is imported in trusted authority in the Web server.
So now I am facing the next level issue and below is what it is.
After entering the CIC Server name , I get to authenticate based on Windows or Interaction Center Authentication.
In both ways I am unable to do so.
I checked that the Single Sign on subsystem is running and even the single sign on certificate is trusted as well added in the web server.
It looks like its giving 404 not found error and this particular file is missing from directory.
/client/genesys-webcomponents/i18n/genesys-webcomponents.i18n.en-US.json - 443
Below is the logs :
2021-04-12 07:22:18 10.160.37.78 GET /client/api/che1vcicpcdev01/icws/connection/features X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=4a97f898-d97d-454e-921c-7bb511f47a22&SERVER-STATUS=200 443 - 10.160.37.78 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/89.0.4389.114+Safari/537.36
https://che1vcicwbdev01/client/ 200 0 0 2
2021-04-12 07:22:17 10.160.37.78 GET /client/api/che1vcicpcdev01/icws/connection/server-info singleSignOnCapabilities=saml2Post%2Csaml2Redirect&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=40356450-5055-4e75-933a-eae8a9a192a7&SERVER-STATUS=200 443 - 10.160.37.78 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/89.0.4389.114+Safari/537.36
https://che1vcicwbdev01/client/ 200 0 0 6
2021-04-12 07:22:18 10.160.37.78 GET /client/api/che1vcicpcdev01/icws/connection/single-sign-on/response X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=9fd65b9b-a4dc-4d31-95ca-41d363801f5f&SERVER-STATUS=400 443 - 10.160.37.78 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/89.0.4389.114+Safari/537.36
https://che1vcicwbdev01/client/ 400 0 0 4
2021-04-12 07:22:18 10.160.37.78 GET /client/genesys-webcomponents/i18n/genesys-webcomponents.i18n.en-US.json - 443 - 10.160.37.78 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/89.0.4389.114+Safari/537.36
https://che1vcicwbdev01/client/ 404 0 2 1
If you can help me from here that will be great.
Thanks,
Vishnu
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Vishnu Prasad
AEA International Holdings Pte. Ltd.
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Original Message:
Sent: 04-06-2021 10:46
From: Vineet Kakroo
Subject: Interaction Connect login URL
I am sure this is an issue with setting-up IIS.
I had faced similar issue when I tried to set this up in 2018, but once IIS was configured correctly its been working fine.
If you have to use IIS, I would suggest start from the beginning on the web server setup document and make sure none of the step is missed.
For https to work, the certificates that you setup in IIS should be correct for that server.
Regards
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Vineet Kakroo
FIL Investment Management Ltd
Original Message:
Sent: 04-06-2021 10:37
From: Vishnu Prasad
Subject: Interaction Connect login URL
Hi Andreas
Thanks for your response.
Unfortunately our client webserver does not have apache and they never used apache before hence we are using IIS.
Our other applications are also setup on IIS.
As mentioned , I did try to setup on ISS using http and got the same result , then configured using Https to see the same result again.
However , I will try to see if i can configure using Apache.
I have raised a ticket with Genesys Support , I will try to have a screensharing session to troubleshoot this.
I will keep this post updated.
Again, Appreciate your inputs.
Thanks,
Vishnu
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Vishnu Prasad
AEA International Holdings Pte. Ltd.
Original Message:
Sent: 04-06-2021 08:53
From: Andreas Tikart
Subject: Interaction Connect login URL
Hi Vishnu,
I cannot help you with your specific problem, but we find it difficult to configure IIS for use with CIC. So we moved to Apache for Windows, and this was a straightforward configuration. You simply had to add the given lines to the Apache configuration file, and you are done.
TIP: Use normal HTTP first to test the connectcion (in both directions Agent => Apache and Apache => CIC), and then switch to HTTPS, Step by Step.
Windows integrated authentication is only valid if you use HTTPS on both ends.
Andreas
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Andreas Tikart
Fiebig GmbH
Original Message:
Sent: 04-05-2021 00:47
From: Vishnu Prasad
Subject: Interaction Connect login URL
Hi
I configured the URL to use https and still I notice the same error.
All the certs have been trusted and imported.
I noticed from CIC HttpPlugin logs the following error.
Any idea how to troubleshoot on this one.
Thanks,
Vishnu
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Vishnu Prasad
AEA International Holdings Pte. Ltd.
Original Message:
Sent: 05-29-2018 10:03
From: George Ganahl
Subject: Interaction Connect login URL
This page lists supported browsers http://testlab.inin.com/ProductsPage.aspx?ProductType=36
IE 11 is listed as supported.
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George Ganahl
Principal Program Manager
Genesys
Original Message:
Sent: 05-29-2018 08:07
From: Michael Kennedy
Subject: Interaction Connect login URL
This was the same error I received last week when using IE 11. I was able to connect using Chrome. I posted this question last week, what browsers are supported on Interaction Connect but have not received a repose as of yet so would be interesting to know.
Mike
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Michael Kennedy
Liebert Corporation
Original Message:
Sent: 05-29-2018 07:53
From: Mallesh Neeli
Subject: Interaction Connect login URL
Thanks Aly for your response.
I figured that out yesterday with help from Blayne. Now I have hosted the application in IIS and have reached the login page. however as soon as i enter my IC server hostname it says there is a problem communicating with the server.
any idea why it would not communicate?
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Mallesh
CSI
Original Message:
Sent: 05-29-2018 07:12
From: Aly Nofal
Subject: Interaction Connect login URL
Hello ,
The URL should be
1- For interaction Connect Client: http://servername/ININApps/Client and if you are using the default site, it will be http://servername/client
2- For WFM: http://servername/ININApps/WFM and if you are using the default site, it will be http://servername/WFM
Thanks,
Aly Nofal
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Aly Nofal
IST Integration Services And Technologies Co.
Original Message:
Sent: 05-28-2018 06:44
From: Mallesh Neeli
Subject: Interaction Connect login URL
how do we login to interaction connect? i tried searching for the URL and everywhere in the documents i find "ask your administrator for URL".
any help would be appreciated.
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Mallesh Neeli
CSI
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