Hello,
We have had a couple of agents selecting the use this station automatically next time I log on option and when they switch stations by logging into IC, unchecking use this station automatically next time I log on and enter their new station ID and do not check the same option, they continue to have issues where IC reverts back to the station they were originally using when they selected the use this station automatically next time I log on option and they receive an error with the name of another agent already logged on to that station. 
The agent named as already using that station has to log off completely and I have the agents clear their browser and it seems to work fine for a day and the problem presents itself the following day. 

If you experienced this problem and know the fix, please share :)

Thank you!
#Unsure/Other

------------------------------
Tina Castro
NorthWestern Corporation
------------------------------

Tina,

We had a similar issue arise with a customer on 2018R5 P4, opened a ticket with Genesys CC with no resolution. They happened to need to perform a switchover and since the issue can no longer be replicated. Not a "fix" but this was our experience.

Thanks.

------------------------------
Chris Mayo
Director, Technical Services
Altivon
------------------------------

Original Message:
Sent: 10-14-2019 19:10
From: Tina Castro
Subject: IC Log on Issues

Hello,
We have had a couple of agents selecting the use this station automatically next time I log on option and when they switch stations by logging into IC, unchecking use this station automatically next time I log on and enter their new station ID and do not check the same option, they continue to have issues where IC reverts back to the station they were originally using when they selected the use this station automatically next time I log on option and they receive an error with the name of another agent already logged on to that station.
The agent named as already using that station has to log off completely and I have the agents clear their browser and it seems to work fine for a day and the problem presents itself the following day.

If you experienced this problem and know the fix, please share :)

Thank you!
#Unsure/Other

------------------------------
Tina Castro
NorthWestern Corporation
------------------------------

Hi Chris,
Thanks for the response. I kind of figured that was the case but a girl can hope....

------------------------------
Tina Castro
NorthWestern Corporation
------------------------------

Original Message:
Sent: 10-15-2019 12:14
From: Chris Mayo
Subject: IC Log on Issues

Tina,

We had a similar issue arise with a customer on 2018R5 P4, opened a ticket with Genesys CC with no resolution. They happened to need to perform a switchover and since the issue can no longer be replicated. Not a "fix" but this was our experience.

Thanks.

------------------------------
Chris Mayo
Director, Technical Services
Altivon

Original Message:
Sent: 10-14-2019 19:10
From: Tina Castro
Subject: IC Log on Issues

Hello,
We have had a couple of agents selecting the use this station automatically next time I log on option and when they switch stations by logging into IC, unchecking use this station automatically next time I log on and enter their new station ID and do not check the same option, they continue to have issues where IC reverts back to the station they were originally using when they selected the use this station automatically next time I log on option and they receive an error with the name of another agent already logged on to that station.
The agent named as already using that station has to log off completely and I have the agents clear their browser and it seems to work fine for a day and the problem presents itself the following day.

If you experienced this problem and know the fix, please share :)

Thank you!
#Unsure/Other

------------------------------
Tina Castro
NorthWestern Corporation
------------------------------