Very Interesting.. I am doing something very similar right now and have been having trouble getting values for ServiceLevelDistribution...
I tried to pull serviceleveltarget to duplicate what you had done (using your PUT). Results are below. I don't get the blank results like you did, but I ran into the same problem that I do for ServiceLevelDistribution... an error value of 99
Sorry no fix, but I will keep watching this thread and update it if I can get it to work on my system.
RESPONSE:
[
{
"__type": "urn:inin.com:statistics:statisticValueMessage",
"isDelta": false,
"statisticValueChanges": [
{
"statisticKey": {
"statisticIdentifier": "inin.workgroup:ServiceLevelTarget",
"parameterValueItems": [
{
"parameterTypeId": "ININ.People.WorkgroupStats:Workgroup",
"value": "Customer Service"
},
{
"parameterTypeId": "ININ.Queues:InteractionType",
"value": "Call"
},
{
"parameterTypeId": "ININ.Queue:Interval",
"value": "PreviousShift"
}
]
},
"statisticValue": {
"__type": "urn:inin.com:statistics:statisticErrorValue",
"value": 99,
"statisticValueType": 12
}
}
]
}
]
------------------------------
Brad Burton
Prog Leasing, LLC
------------------------------
Original Message:
Sent: 10-06-2020 09:04
From: Mohammad Khaleel
Subject: Custom Dashboard
Hellow,
I am creating a custom dashboard for PureConnect statistics using ICWS API and C#. I am able to get the statistics values such as InteractionsEntered, InteractionsAnswered and AgentsLoggedInAndActivated etc. using the both /icws/(sessionId)/messaging/subscriptions/statistics/statistic-values and /icws/(sessionId)/messaging/messages APIs.
But, when I am trying to get the Service Level Target (inin.workgroup:ServiceLevelTarget) values for the workgroup, I am not getting any result from the /messaging/messages API.
Please see the below request and response and advise
Request:
URL: /icws/{{SessionId}}/messaging/subscriptions/statistics/statistic-values
Method:PUT
Body:
{
"statisticIdentifier":"inin.workgroup:ServiceLevelTarget",
"parameterValueItems":
[
{"parameterTypeId":"ININ.People.WorkgroupStats:Workgroup","value":"My_Queue_Name"},
{"parameterTypeId":"ININ.Queue:InteractionType","value":"Call"},
{"parameterTypeId":"ININ.Queue:Interval","value":"PreviousShift"}
]
}
===============================================================================
Response:
[
{
"__type": "urn:inin.com:statistics:statisticValueMessage",
"isDelta": false,
"statisticValueChanges": []
}
]
Any support would be appreciated.
Thanks in advance
Muhammed Sajid
#Integrations
------------------------------
Mohammad
------------------------------