PureConnect

Discussion Thread View
Expand all | Collapse all

user unable to create view in IC Business Manager

Jump to Best Answer
  • 1.  user unable to create view in IC Business Manager

    Posted 09-08-2021 08:04
    Hello,

    which right do I need to assign so that a user can create and manage views in Business Manager ? He is able to create workspaces but not views...

    thanks in advance and best regards

    Laurent
    #SystemAdministration

    ------------------------------
    Laurent Protti
    Ville de Lausanne
    ------------------------------


  • 2.  RE: user unable to create view in IC Business Manager
    Best Answer

    GCAP Member
    Posted 09-09-2021 12:32

    Hello Laurent - The user would need to have access to any view before the New View menu option would appear.  I would start by granting the Security Right > User Rights > View Interaction Details.


    User should then see the one view option at a minimum.


    A log off and exit in ICBM is required to see the change after modifying the user/role.

    If the user is properly licensed, they should see view options for the accompanying module accordingly.  For example, if you apply the Interaction Supervisor Plug-In: Workgroup license, the user would then see the Agents and Workgroup views without the need to apply any Access Control or a Security Rights.

    HTH



    ------------------------------
    Raymond Hicks
    Sutter Health
    ------------------------------



  • 3.  RE: user unable to create view in IC Business Manager

    Posted 09-14-2021 03:41
    Are you wanting them to create views for theirselves or as a template to apply to users?

    ------------------------------
    Tami Bogatiuk
    National General Management Corp.
    ------------------------------



  • 4.  RE: user unable to create view in IC Business Manager

    Posted 09-14-2021 03:46
    Edited by Laurent Protti 09-14-2021 03:47
    I wanted the user to create a view for himself... but the user told me that it was now functionning... without any intervention on my side... weird...

    anyway have a good day and thanks for your answer

    ------------------------------
    Laurent Protti
    Ville de Lausanne
    ------------------------------