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Interaction Connect Windows Authentication Not Working

  • 1.  Interaction Connect Windows Authentication Not Working

    Top 25 Contributor
    Posted 18 days ago
    Hi

    Interaction Connect windows authentication doesnot work but for the same agent Desktop windows authentication works fine.
    When i click on Windows authentication on interaction connect It popups up a window saying  "your connection to this site is not private and request for Username and password.

    Also interaction connect doesn't accept host-name in server field as it works with omly ip address of CIC but for desktop it works with both hostname and IP aswell

    Request your kind inputs

    Regards
    Mirza
    #Omni-ChannelDesktop/UserInterface

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    MM
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  • 2.  RE: Interaction Connect Windows Authentication Not Working

    Posted 3 days ago
    For SSO to get working the following requirements must be fullfilled:
    1. HTTPS (you need encryption, so http is not working with sso)
    2. A valid certificate the Client is trusting ( so the "lock" Icon in the browser address line is closed)
    3. A SPN Entry in the AD (so the authentication is using Kerberos instead of NTLM)

    Andreas

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    Andreas Tikart
    Fiebig GmbH
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