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Interaction Connect Windows Authentication Not Working

  • 1.  Interaction Connect Windows Authentication Not Working

    Posted 09-07-2020 01:28
    Hi

    Interaction Connect windows authentication doesnot work but for the same agent Desktop windows authentication works fine.
    When i click on Windows authentication on interaction connect It popups up a window saying  "your connection to this site is not private and request for Username and password.

    Also interaction connect doesn't accept host-name in server field as it works with omly ip address of CIC but for desktop it works with both hostname and IP aswell

    Request your kind inputs

    Regards
    Mirza
    #Omni-ChannelDesktop/UserInterface

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    MM
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  • 2.  RE: Interaction Connect Windows Authentication Not Working

    Posted 09-22-2020 04:52
    For SSO to get working the following requirements must be fullfilled:
    1. HTTPS (you need encryption, so http is not working with sso)
    2. A valid certificate the Client is trusting ( so the "lock" Icon in the browser address line is closed)
    3. A SPN Entry in the AD (so the authentication is using Kerberos instead of NTLM)

    Andreas

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    Andreas Tikart
    Fiebig GmbH
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