Newbie supporting a local PureConnect installation in the US looking for some simple answers about ICBM & interaction data.
Symptoms:
- When running on East-coast IC server, we experience a reasonable delay (minutes) in viewing/reporting interaction info in ICBM.
- When running on West-coast IC server, we experience up to 3-hours delay time in the ability to view/report on interaction info in ICBM.
- When running on West-coast IC server, we also experience extremely slow response time in Interaction Administrator & Attendant applications.
Infrastucture info:
- Normally active IC server located on East coast.
- Backup IC server located on West coast.
- Oracle database located on East coast (even when running on backup IC on West coast).
- 1GB WAN backbone between coastal datacenters.
Does interaction data go through PMQ files as an intermediary before writing to the Oracle database?
What would account for such a delay in reporting info in ICBM?
What would account for such slow response times in IA or Attendant?
#Reporting/Analytics------------------------------
James Pellegrino
Avangrid Management Company
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