PureConnect

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  • 1.  Eliminating Scripter

    Posted 12-06-2019 14:02
    Hi All,

    In our environment we have SAP integrated with PureConnect.

    We are working on outbound currently and figured out that though we have SAP integrated but we still need Scripted to initiate outbound calls.
    We are using predictive mode.

    Is there any way we can get rid of scripter, we just want SAP to take outbound calls without login into the Scripter.

    Thanks,
    Raghav​
    #Integrations
    #Outbound

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    Raghav Gupta
    Accenture USA
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  • 2.  RE: Eliminating Scripter

    Posted 12-06-2019 16:07
    Hi Raghav:

    If SAP has the possibility to integrate with other systems by making request to web services, you can get your requirement solved by using the ICWS - Interaction Dialer specification.
    These references can help you:
    1. https://help.genesys.com/developer/cic/docs/icws/webhelp/ConceptualContent/GoingFurther_Dialer.htm
    2. https://community.genesys.com/digestviewer29/viewthread?MessageKey=bc0ec636-29e2-4ed0-aeda-abd0eb9a0b58&CommunityKey=cf214c8f-5206-4010-9b2c-2085cbd65a44&tab=digestviewer#bmbc0ec636-29e2-4ed0-aeda-abd0eb9a0b58

    I expect this helps you.
    Best regards.

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    William Martín Chávez González
    Global Networks Solutions S.A.
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