Hey Guys,
New member of the community and have been working with Genesys Pure Connect for 8 months, although my company has been using Genesys pure connect for 4+ years.
It has always been on our roadmap to utilize the interaction feedback module to allow CSAT after our phone calls. I wanted this to match as closely as possible our method and scoring system we have in place for our Chats and Emails, which operate on a 1 - 5 rating system with 1 being the lowest and 5 being the highest.
The only way to achieve this would be to have a multiple-choice question with 5 weighted answers from 1 - 5, with each DTMF key representing a weighted choice. This sounds simple and would be the perfect solution - However, this does not work. The multiple choice seems to only allow two choices? If I go above two choices, I receive the error "Transaction Execution Failed".
So although in theory it allows me to add multiple choices, it does not in practice do this, as it only allows me to pick 2 options. If I create the question with only 1 or 2 choices then it successfully creates the question, anything above 2 choices and I get an error.
Has anyone else faced this error? Or has anyone successfully created a multiple choice question within a survey that has more than two choices attached to it?
Please let me know any advice or suggestions you might have (I am already two weeks over my deadline in getting this setup).
Thanks
Gavin Nelson
#QualityManagement------------------------------
Gavin Nelson
Cassava Enterprises (Gibraltar) Ltd.
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