Hello All,
We currently run out MRCP ASR Server alongwith Nuance Recognizer / Volulizer on Windows 2008 Server.
As Win 2008 is EOL, we are now moving to Win 2012-R2 as recomended by Genesys support.
I have raised a ticket to Genesys support for this but while I wait for them to get back, I am hoping someone can help me here.
I have installed Nuance software and then MRCP as per the KB mentioned by support.
After install, when I start MRCP server, any version up-to 2019-R2, the server seems to be running on windows services but when I check the logs, there is an error. If I install 2019-R3, this does not even start on windows services and crashes (this is not a concern at this time).
Looking at logs, I get the below errors when the MRCP server starts. It seems the server is not able to talk to itself from different ports to 5060. I even added a local firewall rule to allow all ports to talk to all ports for both TCP & UDP, but does not seem to make any difference. I am not sure if I am missing anything on the server itself that needs to be enabled to allow this to work. The below is even before I setup the MRCP server to connect to the CIC Notifier server.
i3inet::impl::ClientTransaction::on_failure() : failure at step #2:
ErrorCode: error.i3inet.transport.tcp.connectionFailure
Description: No viable connection for <TCP/xx.xx.xxx.xxx:49152-65535/127.0.0.1:5060(localhost:5060)/QoS.DSCP=-1>
Hostname: AAAAAAAAAA
Function: i3inet::impl::TcpTransportConnector::on_connect_complete()
File(Line): //core/2017r4_p00/int/src/i3inet/transport_manager.cpp#1(352)
Parameters: 'transport' => "<TCP/xx.xx.xxx.xxx:49152-65535/127.0.0.1:5060(localhost:5060)/QoS.DSCP=-1>"
Nested:
ErrorCode: error.errno.1225
Description: The remote computer refused the network connection.
Hostname: AAAAAAAAAA
Function: i3inet::impl::TCPConnectionGuts::on_connect_complete()
File(Line): //core/2017r4_p00/int/src/i3inet/connection_tcp.cpp#1(177)
Parameters: 'errno' => "1225"
MrcpApp::trace_sip_options_capabilities() : The MRCP server is not responding to SIP OPTIONS requests. Verify that the MRCP server is running and the SIP settings are configured correctly. Afterwards, this service may need to be restarted before it can be used by any IC servers.
MrcpPort::open_port() : Error sending SIP Invite request.
ErrorCode: error.i3sip.transport
Description: Transport layer failure
Hostname: AAAAAAAAAA
Function: i3inet::impl::TcpTransportConnector::on_connect_complete()
File(Line): //core/2017r4_p00/int/src/i3inet/transport_manager.cpp#1(352)
Parameters:
Nested:
ErrorCode: error.i3inet.transport.tcp.connectionFailure
Description: No viable connection for <TCP/xx.xx.xxx.xxx:49152-65535/127.0.0.1:5060(localhost:5060)/QoS.DSCP=-1>
Hostname: AAAAAAAAAA
Function: i3inet::impl::TcpTransportConnector::on_connect_complete()
File(Line): //core/2017r4_p00/int/src/i3inet/transport_manager.cpp#1(352)
Parameters: 'transport' => "<TCP/xx.xx.xxx.xxx:49152-65535/127.0.0.1:5060(localhost:5060)/QoS.DSCP=-1>"
Nested:
ErrorCode: error.errno.1225
Description: The remote computer refused the network connection.
Hostname: AAAAAAAAAA
Function: i3inet::impl::TCPConnectionGuts::on_connect_complete()
File(Line): //core/2017r4_p00/int/src/i3inet/connection_tcp.cpp#1(177)
Parameters: 'errno' => "1225"
MrcpApp::Initialize() : Error while attempting to test capabilities of MRCP server: Event='error.com.inin.reco.asr', Message="Error sending SIP Invite request.
ErrorCode: error.i3sip.transport
Description: Transport layer failure
Hostname: UKFIL8949WIN
Function: i3inet::impl::TcpTransportConnector::on_connect_complete()
File(Line): //core/2017r4_p00/int/src/i3inet/transport_manager.cpp#1(352)
Parameters:
Nested:
ErrorCode: error.i3inet.transport.tcp.connectionFailure
Description: No viable connection for <TCP/xx.xx.xxx.xxx:49152-65535/127.0.0.1:5060(localhost:5060)/QoS.DSCP=-1>
Hostname: AAAAAAAAAA
Function: i3inet::impl::TcpTransportConnector::on_connect_complete()
File(Line): //core/2017r4_p00/int/src/i3inet/transport_manager.cpp#1(352)
Parameters: 'transport' => "<TCP/xx.xx.xxx.xxx:49152-65535/127.0.0.1:5060(localhost:5060)/QoS.DSCP=-1>"
Nested:
ErrorCode: error.errno.1225
Description: The remote computer refused the network connection.
Hostname: AAAAAAAAAA
Function: i3inet::impl::TCPConnectionGuts::on_connect_complete()
File(Line): //core/2017r4_p00/int/src/i3inet/connection_tcp.cpp#1(177)
Parameters: 'errno' => "1225""
Regards
Vineet
#Unsure/Other------------------------------
Vineet Kakroo
FIL Investment Management Ltd
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