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  • 1.  Adding Eic_CallbackCompletionDisplay Attribute Data to Call Log In Tracker

    Posted 06-05-2020 15:52
    Hi - I'm looking to see what handler would need to be modified to have the data captured in Eic_CallbackCompletionDisplay displayed in the call log in tracker?  We had quite the challenge last year trying to use the callback feature for the first time, as there was no accurate way to identify successful vs failed callback attempts.

    While I suspect we could probably get this from the tables, the business is looking to see if access to the same detail can be made available in tracker.

    Any assistance you could provide would be greatly appreciated.

    Thanks!
    #ArchitectureandDesign

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    Barry Farrington
    PureConnect Administrator
    Long Term Care Partners, LLC
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  • 2.  RE: Adding Eic_CallbackCompletionDisplay Attribute Data to Call Log In Tracker

    Posted 06-06-2020 15:54
    Hi,

    You can modify Report logs - Log ID 20 (Interaction Custom Attributes Log) in order to capture Eic_CallbackCompletionDisplay

    On the Mappings tab remove use default mappings and enter the below string on the Map String: CustomString1=CallAttribute("Eic_CallbackCompletion")

    Then you will get the value on the db under calldetails_viw column name CustomString1, also you can modify CustomCallbackDisconnect.ihd handler to capture the attribute 


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    Mohammed Bazzi
    Viacomms Telecom KSCC
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    Original Message


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