Hi All,

Im looking for assistance of configuration/customization in Pureconnect Dialer.

The requirement here is to dial the primary number first ,if primary fails or switched off or busy, system should dial secondary number after 30 mins and vice versa for 2 times.I believe its basic feature in every dialer,need your inputs on achieving this.

I have uploaded contact list into campaign which holds customer name, Primary number , Secondary number. When i start campaign it dials both the Primary and secondary numbers.

Appreciated for support in advance.

#Outbound

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GK

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Within the Campaign click on recall control options on the left hand side.  You will see an Attempt control section, which will allow you to configure how often to call a contact.

I have not personally configure it so you will probably want to read  up on it:
https://help.genesys.com/cic/mergedProjects/wh_dlr/mergedProjects/dialer_manager_help2/desktop/attempt_control.htm

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Scott Williams
Missouri Higher Education Loan Authority
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Original Message:
Sent: 12-12-2019 03:08
From: Gopalakrishnan Mahadevan
Subject: Dialer Management

Hi All,

Im looking for assistance of configuration/customization in Pureconnect Dialer.

The requirement here is to dial the primary number first ,if primary fails or switched off or busy, system should dial secondary number after 30 mins and vice versa for 2 times.I believe its basic feature in every dialer,need your inputs on achieving this.

I have uploaded contact list into campaign which holds customer name, Primary number , Secondary number. When i start campaign it dials both the Primary and secondary numbers.

Appreciated for support in advance.

#Outbound

------------------------------
GK

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