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  • 1.  Called Number Appearance - CLI

    Posted 10-10-2019 07:37
    Hello Team, 
    Good Day !

    I need your help to configure the "Called Number" to be displayed on remote station.

    Here is the setup:
    1- We are integrating PureConnect Dialer with Avaya to use Avaya stations as remote stations.
    2- Configured avaya SIP Line for calls to be handled on Avaya.
    3- Configured VG SIP Line for Dialing.
    4- Agents Login to Avaya as Remote Workstation.

    Scenario is as following:
    1- Dialer place calls from VG SIP Line and once connected/Live Person , call will be connected to Avaya Remote station which Agent is logged on it.

    Issue:
    Customer called number doesn't appear on Avaya station and instead appears the 5060 which is the line Value1 i have configured at Avaya SIP Trunk.

    Would you please advise how it can be configured to display or send the called number to Avaya station ?!
    #Telephony

    ------------------------------
    Aly Nofal
    System Engineer
    IST Integration Services And Technologies Co.
    ------------------------------


  • 2.  RE: Called Number Appearance - CLI

    Posted 10-13-2019 03:46
    Hello Guys , 

    Does anybody has an idea here ?

    Thanks, 
    Aly Nofal

    ------------------------------
    Aly Nofal
    System Engineer
    IST Integration Services And Technologies Co.
    ------------------------------

    Original Message


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