We are currently in the middle of switching from a different phone system to pureconnect and we will be moving half of our users over to pureconnect soon and i am trying to get our attendant profiles working correctly.
The issue i am having is in our main attendant menu i am trying to get extension dialing to work correctly. Ive used caller data entry and to save the number to the attribute Eic_AttDynamicExternalNumber so i can use the external transfer to transfer off to the other system using a logical transfer because the olf numbers are 3 digits. The issue is getting it to transfer to local pureconnect users. I dont see a way to transfer to an internal extension using an attribute.
#Routing(ACD/IVR)------------------------------
Jason Martin
MacNeil Automotive Products Ltd
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