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  • 1.  Store day name in Attribute

    Posted 11-25-2019 01:15

    Hi,

    Is there any attribute which stores day name?

    or

    How to retrieve day name/what are the operations need to perform to get day name in attributes?

    Thanks.


    #Handlers
    #Implementation
    #Routing(ACD/IVR)
    #Telephony

    ------------------------------
    Venkoba Adeshappa
    Philips Electronics North America
    ------------------------------


  • 2.  RE: Store day name in Attribute

    Posted 11-25-2019 03:43

    Hi Vnkoba,

    Yes you can do this.

    Use GETDOWTZ or GETDOWUTC Date/Time functions in handler to get the DayOfWeek (DOW) value.
    A returned value of 1= Monday, 2=Tuesday...and 7=Sunday.
    You can then set a SELECTION toolstep to set an attribute accordingly based on the DOW value.

    Hope this helps.

    Regards



    ------------------------------
    Vineet Kakroo
    FIL Investment Management Ltd
    ------------------------------



  • 3.  RE: Store day name in Attribute

    Posted 11-25-2019 03:49
    There are a few that have DateTime information.  Not sure if that is what you mean by day name?

    You could grab it to a string directly from any of the following attributes, and then format it to your liking using any of the string operators available:
    Eic_WorkgroupQueueTimestamp
    Eic_InitiationTime
    Eic_StateTimestamp

    ------------------------------
    Egill Palsson
    Advania AB
    ------------------------------



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