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Interaction Connect - remove collaborate button when integrating with Genesys Cloud

  • 1.  Interaction Connect - remove collaborate button when integrating with Genesys Cloud

    Posted 01-14-2021 03:22
    Hi to all.

    For a DEMO system we have setup an PureConnect 2020R2 with an integration with Genesys Cloud.
    For now we have build co-browsing and we have the basic functionality up and running o our testwebsite...
    everything works fine..we are now in the stage where we are tweaking the system an finetuning the options.

    We would like to get rid of the "collaborate button" in Interaction Connect, or have the option to show the button or not.

    The button is usefull to test the SSO for the agent (and is an indicator that the integration is working)
    but it will only raise questions from agents once we are live and does not add any functionality for them.
    (or maybe it does and we haven't thought about it yet, if so please share your insights). 

    Any ideas on how to accomplish this (without having to fully change Interaction Connect code) so we can still upgrade without to many problems ?


    Regards and thanks for your help & time !

    Stefan
    #Integrations

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    Stefan van Steen

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