Yes, that's kinda of what I was thinking.
The whole purpose of Analyzer is to do word spotting in real time, I was trying to think around it.
I also had the crazy thought that ... "what if" I built a DEV environment, and then exported/import the data from PROD to DEV, and in the process, somehow re-ran the analyzer while importing data into DEV.
Just thinking out loud and trying to be creative, it's sounds cool, but again, I don't think there's an option for that either.
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William Wyszomirski
Excellus Health Plan Inc
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Original Message:
Sent: 09-29-2019 23:41
From: Jeff Hoogkamer
Subject: Use an Updated Analyzer Keyword Set retroactively ?
Hi Bill,
I don't believe as the keyword spotting is only run on live calls using whatever is currently configured as a keyword.
Probably your only option is to implement a new keyword set alongside the existing keyword set (provided you have enough capacity/capability) and tweak it as it goes.
Cheers,
Jeff.
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Jeff Hoogkamer
City of Gold Coast
Original Message:
Sent: 09-27-2019 13:58
From: William Wyszomirski
Subject: Use an Updated Analyzer Keyword Set retroactively ?
Hi Everyone !!
We're updating our Analyzer Keyword set.
Am I correct in my understanding that there's really no way test this, other than just try it out for a week or two, then go back and take a look, tweak it, then let it loose again see what happens ?
I'd really like a way to run the updated keyword set through previously recorded calls on demand; kind of like a retroactive analyzer.
Thanks in advance for any comments or ideas you may have.
-Bill
#Implementation
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
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William Wyszomirski
Excellus Health Plan Inc
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