Hello,
I am looking at the user availability for one of our agents and the Non-ACD seems off. It is the exact amount of time that DND and Unavailable shows. I have read some of the other questions posted by users on the very same report and Non-ACD status and I am still not clear.
I would really like a better understand of what the Non-ACD status is exactly showing. It has caused confusion with our supervisors as we are only 2 weeks into production.
Any detailed information is greatly appreciated!
Thanks.
Tina
#Reporting/Analytics------------------------------
Tina Castro
NorthWestern Corporation
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