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Position and waiting on queue record

  • 1.  Position and waiting on queue record

    Posted 09-07-2021 06:19
    Hi Team

    Hope you are doing well

    Is possible to change the records for position and waiting message on queue, because the default is English and I have three language in IVR: Arabic, English and Urdu?


    What you suggest for that?


    Best regards
    #Routing(ACD/IVR)

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    Sajed Salah
    Fourth Dimension Systems LLC
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  • 2.  RE: Position and waiting on queue record

    GENESYS
    Posted 09-07-2021 14:12
    Firstly, you need to install the corresponding Language Packs. Then you use the "Set Language" operation and / or set the Language on the Profile.

    HTH

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    Paul Simpson
    Senior Technical Instructor
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  • 3.  RE: Position and waiting on queue record

    Posted 09-08-2021 04:52
    Thank you Paul

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    Sajed Salah
    Fourth Dimension Systems LLC
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