We have had many customers wanting to use the SIP Softphone for at-home agents and have gotten many questions around setting it up and making it work.
At Avtex, we came up with this guide to help through that process. Please feel free to use it in your own environment.
If you happen to need help with at-home agents, feel free to contact us at
Customer Experience Solutions and we will step you through all the possibilities you have with the PureConnect platform.
Robert
#PlatformAdministration#SIP/VolP#Telephony------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------