Hello Naveen,
Can you please update the case with the solution whihc helped you to resolve this case
As currently i am facing same error where customer has 12 64 bit database and I installed 12c client 32 bit but couldnt not open UDL file using the command
I right click on the created UDL file i find the Oracle provider for OLE DB and when i select i get error "Provider is no longer available and ensure that the provider is installed properly "
The UDL file works after installing oracle client 12c 64 bit but dialer ods doesnot load
Look forward for your inputs
Reagrds
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MM
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Original Message:
Sent: 08-22-2019 05:51
From: Naveen Sunkara
Subject: UDL Dialer Oracle
Hi Team,
While running dialer Udl file from the dialer server we are getting the error
As for the Genesys Document If you use Microsoft SQL Server, select Microsoft OLE DB Provider for SQL Server.
If you use Oracle, select Oracle Provider for OLE DB. DO NOT select Microsoft OLE DB Provider for Oracle. Oracle Provider for OLE DB is listed only if the Oracle Client is installed. can any help me in dialer I need to install any client software? Please let me know if anyone having an idea on this case
I didn't find any Oracle Provider for OLE DB in provider tab
#Implementation
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Naveen Sunkara
Customer Experience Lab
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