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Interaction Connect Addins with ICWS

  • 1.  Interaction Connect Addins with ICWS

    Posted 12-31-2020 01:55
    Hi,

    Both Interaction Connect Addins and ICWS documentation is too general.
    I would like to know how can we use existing session in Interaction Connect and connecting to ICWS to get some configuration?

    Thanks.
    #Omni-ChannelDesktop/UserInterface

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    Cw
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  • 2.  RE: Interaction Connect Addins with ICWS

    GCAP Member
    Posted 12-31-2020 09:36
    While I agree that some of the documentation lacks practical examples, this pretty much shows exactly how to get an ICWS session/connection from within an addin in Connect using JavaScript.

    https://help.genesys.com/developer/cic/docs/connectaddin/tutorial-createicws.html

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    AARON LAEL
    State of Utah
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