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  • 1.  EWT attendant is played only one time

    Posted 10-14-2021 11:34
      |   view attached
    Dears,

    is it possible that ewt (inside of the Attendant\Queue Operations) is played only one time by design?
    I have noticed that the "Position in queue" is dynamic but "Estimated Wait time" is read only the first time the call come inside the Queue container even if i force the Attendand  to go other times in ewt tool.

    thanks in advance
    Francesco

    #Implementation

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    Francesco Mazzeo
    Bizmatica Sistemi S.p.a.
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  • 2.  RE: EWT attendant is played only one time

    GENESYS
    Posted 10-14-2021 15:10
    I've never tested this out, but will do.

    Having said that, IMHO whilst you should most definitely advise the customer of this when they enter the queue, I'm not sure why you would want to repeat it. If they appear to go "backwards" then all you do is irritate them!

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    Paul Simpson
    Senior Technical Instructor
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  • 3.  RE: EWT attendant is played only one time

    Posted 10-15-2021 05:51
    Hi Paul,

    i'm agree with you that it could be generate a negative side effect but it seems the my customer want to obtain this feature.
    My test is that works only first time.

    i appreciate your feedback.

    thanks
    Francesco

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    Francesco Mazzeo
    Bizmatica Sistemi S.p.a.
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