Hi Bishay,
What I want is ease of deployment.
I tried Windows server and IIS or nginx, and with the help of the support team, I was able to install each.
I think that it is difficult to install with the description of the document library.
In addition, the method to operate on multiple servers (installation of load balancer and Failover Cluster etc...) is an issue.
I also think there should be documentation on how to scale out, etc.
The lack of sizing indicators is also one of the factors that make proposals difficult.
I would like to be able to easily add a server for large-scale users by supporting containers and autoscaling in environments such as Kubernetes.
I also want testlab to add support for Linux servers.
(My English isn't so good so feel free to ask me if there is anything unclear.)------------------------------
Yusuke Higashino
Itochu Techno-Solutions Corporation(CTC)
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Original Message:
Sent: 04-07-2020 09:50
From: Bishay Bishesh
Subject: Interaction Connect Pain points
Hi PureConnect Customers,
We at Genesys are committed to solving customer problems. One area which we understand that we have some gaps is Interaction Connect. Not all the features are available from Interaction Desktop over to Interaction Connect. I am the Product Manager for Interaction Connect and in order to close the gaps I seek your inputs.
I need you to provide us with your top 5 pain points or issues that you see with Interaction Connect and want us to resolve.
You can send your points in priority order over to my email id: Bishay.Bishesh@genesys.com
#Roadmap/NewFeatures
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Bishay Bishesh
Genesys - Employees
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