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Andrew,We have tested with many 3ed party monitoring solutions over the years but have landed on OpManager by ManageEngine. The flexibility and pricing structure are both very attractive. We have a full monitoring offering and have setup extensive SNMP and Event log triggers, as well as the base polling and critical host metrics.It is a very manual process and it took us some time to get it all cataloged, and we are still adjusting it regularly. I would definitely recommend you consult with someone familiar with monitoring strategies as this can be quite a daunting task. There are many, many things to consider, and the depth to which you 'monitor' will play a big part in the effort.Thanks,
First let me say that the SIP "lines", or paths, should be coming in through an SBC so they should be 'state' aware and able to always locate the active PureConnect core server. What you may want to consider is adding a SIP Proxy server to manage this as it is state aware to the active server.
I am not aware of an SNMP trap that can be monitored for this specific event. When your SIP line is down, is there an endpoint you could poll that stops responding? This is likely your best option to monitoring for the SIP line availability short of writing something custom. For example, if there is an IP address for an endpoint on the failing SIP path that becomes unavailable when the service is down, poll that endpoint.Interaction SIP Proxy is the answer, adding state awareness to the design.
I agree we needed an SBC but the initial design in my opinion was flawed and the push to get this in before our busy season forced our hand. We do have 2 signaling IPs for each path, I will reach out to our carrier to see about polling those to determine if the path is up or not. We are going to be putting in a SIP Proxy, utilizing our media servers, but that will be post busy season.Thanks,Andrew
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