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  • 1.  Interaction Screen Capture Recorder Client

    Posted 02-19-2020 14:02
    Is there a reason why Interaction Screen Recorder Capture Client would log out users?  If the session is still active on the machine or when they logged back into their machine the next day?  We currently have one contact center where the associate login in the morning and double click the client and then a couple of hours later we check the session manager for IRCaptureClient and noticed that the associate is no longer logged in.
    #Unsure/Other

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    Chris Metoyer
    Alexian Brothers – AHS Midwest Region Health Co d/b/a AMITA Health
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  • 2.  RE: Interaction Screen Capture Recorder Client

    Posted 02-19-2020 22:05
    unsure what type of admin rights your agents have, assuming they have limited privileges:  you could run a windows task schedule task started in admin mode to start the capture and check the task is running ever min and start it up if it's not running.  

    example:  SCHTASKS.EXE /CREATE /RU SYSTEM /SC ONLOGON /TR "Path of the .exe file" /TN IRCaptureCl /RL HIGHEST

    The agents might be killing the capture client service.

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    Vathsan Sarma
    Shoppers Drug Mart Corporation
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