During training, I was told that Optimizer will NOT re-optimize breaks/lunches once schedules have been created. The only way to have it do that, would be to assign your new agents to a shift definition and then RE-create schedules. In doing so, anything that has been updated on live schedules will be overwritten with shift definitions again...​
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Kenn Lambing
OHIO HEALTH
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Original Message:
Sent: 08-30-2019 09:03
From: Christine Serapiglia
Subject: Optimizer - Add agents to schedule after published
follow up question -- if when adding new agents to a schedule, manually assigning ACD hours, is there a way for the system regenerate flexible breaks for the entire SU based on these new additions?
Thanks!
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Christine Serapiglia
Original Message:
Sent: 08-30-2019 08:47
From: Christine Serapiglia
Subject: Optimizer - Add agents to schedule after published
Is it possible to add new agents to a schedule and have the system automatically apply their shift and appropriate flexible breaks once the schedule has been generated against the forecast? I added the agents but it shows then as 0.00 paid hours day/week?
#Ask Me Anything (AMA)
#SystemAdministration
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Christine Serapiglia
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