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Optimizer - Add agents to schedule after published

  • 1.  Optimizer - Add agents to schedule after published

    Posted 22 days ago
    Is it possible to add new agents to a schedule and have the system automatically apply their shift and appropriate flexible breaks once the schedule has been generated against the forecast?     I added the agents but it shows then as 0.00 paid hours day/week?
    #Ask Me Anything (AMA)
    #SystemAdministration

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    Christine Serapiglia
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  • 2.  RE: Optimizer - Add agents to schedule after published

    Posted 22 days ago
    follow up question --   if when adding new agents to a schedule, manually assigning ACD hours, is there a way for the system regenerate flexible breaks for the entire SU based on these new additions?
    Thanks!

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    Christine Serapiglia
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  • 3.  RE: Optimizer - Add agents to schedule after published

    GENESYS
    Posted 2 days ago

    Hey Christine,

    We talk about Shift Rotations in the first episode of the PureConnect Q&A Show. Not sure if the information shared directly applies to your question, but it may give you some ideas. Check out the episode here.

    Cheers,

    Matt



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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