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Remove country name in VoiceMail subject

  • 1.  Remove country name in VoiceMail subject

    Top 25 Contributor
    Posted 23 days ago
    Hi,

    When visualizing the Voice Mails in VoiceMail view in Interaction Desktop the subject field is completed with information in the following format:
    IC Voicemail: from <COUNTRY NAME> <Phone number> - <Duration in seconds>

    As i can see the system is filling the country/city name based in the number (ANI) recieved. However this does not correspond with the local numbers.

    How can disable this logic?

    Regards,
    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration

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    Mauricio Olivera
    Isbel S.A.
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  • 2.  RE: Remove country name in VoiceMail subject

    Posted 8 days ago
    I'm afraid you'll have to modify a system handler to get this sorted. You might be able to disable or empty out the WhitePages (because that's where it gets its info from), but will obviously have side effects if you use it somewhere else.


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