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Chat ACD Agent Connect should only display Agent firstname

  • 1.  Chat ACD Agent Connect should only display Agent firstname

    Top 25 Contributor
    Posted 23 days ago
    Hello,

    I have a requirement in Chat when customer gets connected to agent and he gets agent information from ACD Agent Connect it should only display agent first name not his full name.

    Request your inputs
    #DigitalChannels

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    MM
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  • 2.  RE: Chat ACD Agent Connect should only display Agent firstname

    Posted 22 days ago
    Go to user configuration, under Configuration Tab, set the name you want to appear on IC Privacy Name

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    Jenson Khandker
    Pioneers Outsourcing
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  • 3.  RE: Chat ACD Agent Connect should only display Agent firstname

    GCAP Member
    Posted 20 days ago
    You can change the automatic messages for chats so it applies to all users:  https://help.genesys.com/pureconnect/mergedProjects/wh_tr/mergedProjects/wh_tr_sms/desktop/set_custom_attributes_for_web_services_parameters.htm

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    Andrew Wooster
    Genesco Inc.
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  • 4.  RE: Chat ACD Agent Connect should only display Agent firstname

    Top 25 Contributor
    Posted 20 days ago
    Dear Jeson and Andrew

    Thank you for your responses


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    MM
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