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Chat ACD Agent Connect should only display Agent firstname

  • 1.  Chat ACD Agent Connect should only display Agent firstname

    Posted 09-07-2020 01:20
    Hello,

    I have a requirement in Chat when customer gets connected to agent and he gets agent information from ACD Agent Connect it should only display agent first name not his full name.

    Request your inputs
    #DigitalChannels

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    MM
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  • 2.  RE: Chat ACD Agent Connect should only display Agent firstname

    Posted 09-07-2020 17:43
    Go to user configuration, under Configuration Tab, set the name you want to appear on IC Privacy Name

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    Jenson Khandker
    Pioneers Outsourcing
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  • 3.  RE: Chat ACD Agent Connect should only display Agent firstname

    GCAP Member
    Posted 09-09-2020 16:37
    You can change the automatic messages for chats so it applies to all users:  https://help.genesys.com/pureconnect/mergedProjects/wh_tr/mergedProjects/wh_tr_sms/desktop/set_custom_attributes_for_web_services_parameters.htm

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    Andrew Wooster
    Genesco Inc.
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  • 4.  RE: Chat ACD Agent Connect should only display Agent firstname

    Posted 09-09-2020 20:19
    Dear Jeson and Andrew

    Thank you for your responses


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    MM
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