Go to user configuration, under Configuration Tab, set the name you want to appear on IC Privacy Name
------------------------------
Jenson Khandker
Pioneers Outsourcing
------------------------------
Original Message:
Sent: 09-07-2020 01:20
From: Mirza Mahboob Baig
Subject: Chat ACD Agent Connect should only display Agent firstname
Hello,
I have a requirement in Chat when customer gets connected to agent and he gets agent information from ACD Agent Connect it should only display agent first name not his full name.
Request your inputs
#DigitalChannels
------------------------------
MM
------------------------------