Hi,
I am a little unclear as to what you are actually asking here....
Regarding the "Export..." option, this allows you to create a file which contains your entire configuration as a text-compatible file. DIrectly, this doesn't really serve a purpose (as I understand it) however you could (relatively easily) write some software to analyse the resulting file and produce documentation on your setup. (For example, you may want a graphical representation of User <-> Workgroup dependancies. Or perhaps your IVR setup.) The export would allow you to obtain the raw data for external analysis.
If you want to export and import (perhaps to backup, or to move to new harware, or to initially set up a test environment to mimic your production one) then Migrator is the tool to use.
It's worth noting that the resulting Migrator file (in common with a lot of "proprietary" formats these days) is actually a standard compressed archive of XML files. You can rename it with the extension ",zip" and then decompress it. You can even (as long as you are careful and accept the risks involved....) edit the XML files, re-compress, rename back and then import. (So, for example, you might want to export your production environment, "process" the file(s) to change the line configurations, remove large number(s) of users, change the MAC addresses assigned to Managed IP Phones and so on, then import into your Development / Test environment.)
It all depends on what you want to achieve....
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Paul Simpson
Senior Technical Instructor
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Original Message:
Sent: 05-06-2019 04:22
From: Naveen Sunkara
Subject: Interaction Administrator Importing (IAExport .CSV file)
Hello, team,
In Pure connect,
In interaction Administrator, we have an option to export all configuration to CSV file.
I have attached the image below as for our reference.
In the same way is there any option to import all configuration data through CSV file. Please let me know
#Implementation.
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Naveen Sunkara
The Customer Experience Lab
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