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agent still received call on sip phone and was put on acd-agent not ready

  • 1.  agent still received call on sip phone and was put on acd-agent not ready

    Posted 03-04-2021 20:27
    Hello,

    We have users that sometimes are still able to pick the call on there sip phone but are put on acd-agent not ready and later on the call history showed missed call.  What could be causing this issue?

    Any suggestions​
    #Routing(ACD/IVR)

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    Horacio Gutierrez
    California Department of Insurance
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  • 2.  RE: agent still received call on sip phone and was put on acd-agent not ready

    GCAP Member
    Posted 03-05-2021 11:01
    Hi Horacio - This is something I've seen but only a handful of times.  In all cases it was for our remote (work from home) users where it was found that they had insufficient bandwidth and/or high latency on their home ISP connection.

    HTH


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    Raymond Hicks
    Sutter Health
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