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Fax and Email

  • 1.  Fax and Email

    Posted 02-16-2021 03:55
    Hi Team

    Can the IVR send email when any Fax arrived to the system?

    Best regards
    #Routing(ACD/IVR)

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    Sajed Salah
    Fourth Dimension Systems
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  • 2.  RE: Fax and Email

    GENESYS
    Posted 02-16-2021 14:10
    The inbound FAX will be forwarded as an attachment to an email to the box you specify.

    If you want to send additional emails, then you could either set up something on your email server, or use a Custom Handler in IC>

    HTH

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    Paul Simpson
    Senior Technical Instructor
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