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  • 1.  "tHeld Key" in Interaction Details

    Posted 12-01-2021 07:58
    Hello,

    Can someone explain what is the meaning of prefix "t" and prefix "n" in Interaction Details?

    Interaction ID Key Value


    Thanks!
    #AskMeAnything(AMA)
    #QualityManagement
    #Reporting/Analytics
    #SystemAdministration

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    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
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  • 2.  RE: "tHeld Key" in Interaction Details

    Posted 12-01-2021 09:19
    t = time in milliseconds
    n = number


    time in Ivr wait and number of holds or transfers etc etc

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    ryan hedlund
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  • 3.  RE: "tHeld Key" in Interaction Details

    Posted 12-01-2021 09:23
    Hello Ryan,

    Cool! It makes more sense now.

    Just a quick question tho. N = number of times that the operation occurred?


    Thank you!

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    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
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  • 4.  RE: "tHeld Key" in Interaction Details

    Posted 12-01-2021 09:28
    yes so nheld =2 would mean it was but on hold twice.

    nTransfer =3 would be it was transferred 3 times.



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    ryan hedlund
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  • 5.  RE: "tHeld Key" in Interaction Details

    Posted 12-02-2021 01:26
    Got it. Thank you for the help, Ryan!!

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    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
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