Hello Ryan,
Cool! It makes more sense now.
Just a quick question tho. N = number of times that the operation occurred?
Thank you!
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Anjelo Brian De Jesus
Emerson Climate Technologies, Inc.
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Original Message:
Sent: 12-01-2021 09:18
From: ryan hedlund
Subject: "tHeld Key" in Interaction Details
t = time in milliseconds
n = number
time in Ivr wait and number of holds or transfers etc etc
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ryan hedlund
Original Message:
Sent: 12-01-2021 07:58
From: Anjelo Brian De Jesus
Subject: "tHeld Key" in Interaction Details
Hello,
Can someone explain what is the meaning of prefix "t" and prefix "n" in Interaction Details?
Thanks!
#AskMeAnything(AMA)
#QualityManagement
#Reporting/Analytics
#SystemAdministration
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Anjelo Brian De Jesus
Emerson Climate Technologies, Inc.
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