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Interaction Recorder

  • 1.  Interaction Recorder

    Posted 05-04-2021 03:23
    Dear Team

    Can we limit the access to Interaction recorder to listen to the calls, dependent on Company?
    As example If I have 3 company and supervisor should listen to calls only to specific on of them.

    Best regards

    Sajed Salah
    Fourth Dimension Systems

  • 2.  RE: Interaction Recorder

    GCAP Member
    Posted 05-04-2021 10:33
    You can set permissions to who (what roles, users, etc) can access what specific recordings based on the tags assigned to the recordings.  So if you can identify the recordings either at the time of initiating the recording or at the time of processing your retention policies as being associated with one company or another and then tag them appropriately, you can achieve what you're asking for.

    State of Utah