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  • 1.  Agent screen pop from handler

    Posted 01-15-2021 09:40
    Hi. I'm working on an Interaction Desktop add-in screen pop. What I need to do is have a custom button that the agent will click. That button will kick off a handler to do some initial work and when that work is done kick off the screen pop add in on the agents client. I'm not entirely sure how to accomplish this and was looking for some insight.

    Thanks.
    #Handlers
    #Unsure/Other

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    Sean McGrath
    Avtex Solutions, LLC
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  • 2.  RE: Agent screen pop from handler

    Posted 01-17-2021 13:51
    Hi Sean,

    To do this first you need to create client button on Interaction Administrator under People - Client Buttons.

    Afterwards you should check the handler which its name like "ClientButtonPressed", because this handler is called by the buttons which are configured in the IA.

    Then you can configure your environment to call your custom handlers for screen pop-up from this handler.

    Thanks

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    Cenk Gunduz
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