Hi Lisa,
Have you been able to get it work in the meanwhile?
We're having Pureconnect with screenpops setup with Salesforce Lightning, it pop's to a custom visualforce page in our case. It's still a PoC for us, but it seems to work fine, even with variables filled with data from an incoming call.
Through our Genesys partner we got in touch with someone from Genesys had a few suggestions, and those seem to work. See page 53 from the PureConnect for Salesforce admin guide (https://help.genesys.com/pureconnect/mergedProjects/wh_tr/desktop/pdfs/salesforce_integration_cic_ag.pdf). In case you're using Lightning, at the value here you need to put the entire Salesforce URL, not only 'apex/VFPageName'. So for example:
https://mydomain--test.lightning.force.com/apex/VFPageName------------------------------
Niels Keuning
De Persgroep Publishing NV
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Original Message:
Sent: 06-11-2021 10:22
From: Lisa Gray
Subject: Has anyone integrated PureConnect to SalesForce?
Great thank you, I'll pass that on to the team
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Lisa Gray Manager, Network Engineering | |
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P (817) 231-7522 | Elevate.com 4150 International Plaza, Suite 300 Fort Worth, TX 76109 |
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Original Message:
Sent: 6/11/2021 9:35:00 AM
From: Sai Prem M
Subject: RE: Has anyone integrated PureConnect to SalesForce?
Lisa - We are sorry for the experience. I have gone through the Case that Elevate Credit raised and understand that Browser Console logs have been shared too. PureConnect is in touch with Salesforce to figure this out. Looks like even with Summer'21 release, this issue hasn't been resolved. Whether this has got to do with Salesforce settings or Screen Pop configuration on PureConnect or a browser issue, I don't have an answer right now. I have reached out to R&D to get this validated locally as soon as possible.
I am in touch with the Account team on Salesforce side and they have committed to assist. While we do not know with absolute certainty the root cause, I will be keen to look at Salesforce response on this. You can reach out to me in the community.
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Sai Prem M
Genesys - Employees
Original Message:
Sent: 06-07-2021 18:06
From: Lisa Gray
Subject: Has anyone integrated PureConnect to SalesForce?
Richard - do you have any more details about the fix in the June 21 image? We upgraded our QA environment for that and re-tested with our on-premise PureConnect and it still isn't working.
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Lisa Gray
Elevate Credit Service LLC
Original Message:
Sent: 06-05-2021 19:28
From: Richard Presling
Subject: Has anyone integrated PureConnect to SalesForce?
Hi Lisa,
I noticed that other respondents also said they are having trouble with Screen Pops.
I checked my SF integration that I mentioned previously and found that on 24 March, 2021 the popups stopped working on lightning, after having worked for over a year.
The comment in the customer's ticket said "since the latest Google Chrome update", but I'm starting to suspect it might be a Salesforce issue.
Our customer has come back saying they are waiting for Salesforce Summer '21 release on 12 June and they expect a fix in that release. I don't know if they know a fix is coming or if they are hoping it is coming.
Cheers,
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Richard Presling
Pyrios / AGC Networks / Blackbox New Zealand
Original Message:
Sent: 05-26-2021 20:40
From: Lisa Gray
Subject: Has anyone integrated PureConnect to SalesForce?
We are integrated PureConnect to SalesForce and are having a problem with Screenpops.
Do not know what the internal URL or parameters should be set to for the screenpop.
Its not working, and don't know what we are doing wrong.
Calls are working, just not the screenpops.
#Implementation
#Integrations
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Lisa
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