Hey there fellow PureConnect Community members--particularly my fellow Interaction Connect Web users!
2020 has expedited our need to communicate with users in more ways than just calls/emails, and the SMS feature in Interaction Desktop (
https://help.genesys.com/pureconnect/mergedprojects/wh_icde/desktop/working_with_text_messages.htm) proved to be a gamechanger for our agents to instantly communicate with callers. That said, during the process of migrating our users from Interaction Desktop to Interaction Connect, we noticed there was no option to send SMS Texts from Interaction Connect.
I just submitted a PureConnect Idea (COOUT-I-81) to see that feature added to Interaction Connect. Please get out there and vote for it!
#Omni-ChannelDesktop/UserInterface#PureConnectQAEpisode------------------------------
Brian T. Jones
Ascension Technologies
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