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Interaction Desktop

  • 1.  Interaction Desktop

    Top 25 Contributor
    Posted 01-27-2021 14:09
    Hi Team
    Can the agents in Interaction Desktop, see their calls records result, after the supervisor score it by Quality manager?
    #QualityManagement

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    Sajed Salah
    Fourth Dimension Systems
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  • 2.  RE: Interaction Desktop

    Top 25 Contributor
    Posted 02-01-2021 09:10
    No answered :(

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    Sajed Salah
    Fourth Dimension Systems
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  • 3.  RE: Interaction Desktop

    GCAP Member
    Posted 02-02-2021 08:47
    Their is a whole section with in IWP (Interaction Web Portal) that addresses that;  unfortunately IWP is going EOL very soon

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    Pete Schroeder
    American Customer Care, Inc
    pschroeder@accare.com
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  • 4.  RE: Interaction Desktop

    Posted 02-02-2021 09:01
    Not for Interaction Desktop.  But have a look at the My Quality Results view in Interaction Connect.  This is something that can be delivered to your agents there.  More information can be found here:

    PureConnect Release Notes - Interaction Connect Quality Dashboard (genesys.com)

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    Trent Vance
    Avtex Solutions, LLC
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