Their is a whole section with in IWP (Interaction Web Portal) that addresses that; unfortunately IWP is going EOL very soon
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Pete Schroeder
American Customer Care, Inc
pschroeder@accare.com------------------------------
Original Message:
Sent: 02-01-2021 09:10
From: Sajed Salah
Subject: Interaction Desktop
No answered :(
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Sajed Salah
Fourth Dimension Systems
Original Message:
Sent: 01-27-2021 14:09
From: Sajed Salah
Subject: Interaction Desktop
Hi Team
Can the agents in Interaction Desktop, see their calls records result, after the supervisor score it by Quality manager?
#QualityManagement
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Sajed Salah
Fourth Dimension Systems
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