Hi Paul,
Thank you for getting back to me. Just to recap, the data is not stored in a database - is that correct?
I might not have been very clear on what I was trying to do. I need to create a report with that data on it, not actually change the set up.
Thank you,
Dawn
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Dawn Monroe Hook
Hilton Grand Vacations Club
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Original Message:
Sent: 08-30-2019 11:41
From: Paul Simpson
Subject: Location table where Interaction Dialer Calling Party Phone #/Name display is stored
Hi Dawn,
This is not done via the database, but is set up on the Campaign on the "Basic" tab (Calling Party Name / Number).
If you need to change it out on a per-call basis, then you can use a Pre-Call policy.
HTH
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 08-30-2019 08:50
From: Dawn Monroe Hook
Subject: Location table where Interaction Dialer Calling Party Phone #/Name display is stored
Hi Paul,
In this situation it is our Outbound Call Center, phone number and name the customer see on their phone when we call them. I saw in the documentation they refer to a Call Party Behavior setting. I think this is the data I'm seeking, but not 100 % sure. I think my company would be the calling party.
Example: We cold call a customer and display Hilton Grand Vacations and a 1-800 number they can call back on if they miss our call.
Hope that makes sense?
Thank you,
Dawn
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Dawn Monroe Hook
Hilton Grand Vacations Club
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Dawn Monroe Hook
Hilton Grand Vacations Club
Original Message:
Sent: 08-29-2019 16:24
From: Paul Simpson
Subject: Location table where Interaction Dialer Calling Party Phone #/Name display is stored
Hi Dawn, and welcome to the Community!
Sorry to be stupid, but are you referring to the outbound (call center's) name and number, or the "victim's"? Or do you mean the agent's name?
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 08-29-2019 15:11
From: Dawn Monroe Hook
Subject: Location table where Interaction Dialer Calling Party Phone #/Name display is stored
Good Afternoon,
This is my first post to this community board, so my apology in advance if I don't explain things clearly.
I have been researching online to see if I can locate the table/database where the Interaction Dialer Call Party Phone# and Display Name is stored. We have a need to report on that data. Any assistance would be greatly appreciated!!
Best Regards,
DHook
#ArchitectureandDesign
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DHook
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