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  • 1.  SIP Soft Phone Volume

    Posted 05-28-2020 11:51
    Hello - 

    I've got an agent that is experiencing faint audio in her USB headset but everything else plays thru the headset with a normal volume. It's been a bit since my helpdesk days so I'm not really any help to the agent.

    Anyone have any ideas?

    Thank you!
    #SIP/VolP

    ------------------------------
    Thomas Moore
    Avtex Solutions, LLC
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  • 2.  RE: SIP Soft Phone Volume

    Posted 05-28-2020 14:13
    Hi Thomas,

    I am sure you have already checked this, but many times USB Headset will show up as its own indepent volume in the volume Mixer. I would have the agent right click the Speak Icon by the clock (Bottom Right) and click on Volumn Mixer and see if you see a setting for the headset.

    Thank you

    ------------------------------
    Scott Williams
    Missouri Higher Education Loan Authority
    ------------------------------



  • 3.  RE: SIP Soft Phone Volume

    Posted 05-28-2020 14:16

    Hello Scott!

     

    Yeah, we've done that.

     

    How are things?

     

    Thomas

     






  • 4.  RE: SIP Soft Phone Volume

    Posted 05-28-2020 16:47
    I am doing great...

    Have you tried this?

    https://help.genesys.com/pureconnect/mergedProjects/wh_icde/desktop/change_station_volume.htm

    Thank you,
     Scott

    ------------------------------
    Scott Williams
    Missouri Higher Education Loan Authority
    ------------------------------



  • 5.  RE: SIP Soft Phone Volume

    Posted 06-02-2020 12:04

    I thought Audio Tuning wizard was pre-4.0?

     






  • 6.  RE: SIP Soft Phone Volume

    Posted 06-02-2020 13:20

    Verified....pre-4.0

     






  • 7.  RE: SIP Soft Phone Volume

    GENESYS
    Posted 06-03-2020 08:34
    Following up on this.  This topic should have been removed from the Doc Library.

    ------------------------------
    Noreen Tasker
    Genesys - Employees
    ------------------------------



  • 8.  RE: SIP Soft Phone Volume

    Posted 06-03-2020 10:42

    Thanks!

     

    We resolved by disabling ALL audio devices on the laptop.

     






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